Refund & Returns Policy

Last Updated: August 2026

At BLACKENED, we want you to be completely satisfied with your purchase. If you're not happy with your order, please read our Returns & Refund Policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn, unused, and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging where reasonably possible.
• Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may be refused.

Change of Mind

If you change your mind after receiving your order, you may return eligible items within the return period above, provided they meet the conditions outlined in this policy.

Original shipping charges are non-refundable unless required by law.

Customers are responsible for the cost of returning items unless the return is due to our error or the item is faulty.

Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or you receive the wrong product, contact us within 14 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging where applicable.

Once reviewed, we will arrange an appropriate resolution, which may include a replacement, repair, or refund in accordance with your legal rights.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Gift cards.
• Items marked as final sale or clearance (where permitted by law).
• Any item that has been worn, washed, altered, or damaged after delivery.
• Items returned without prior contact where requested.

This does not affect your statutory rights if an item is faulty.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

If you have not received your refund after this period, please contact your payment provider before contacting us.

Exchanges

We do not offer direct exchanges.

If you require a different size or product, please return your eligible item for a refund (where applicable) and place a new order.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched cannot be cancelled and must instead be returned in accordance with this policy.

Return Shipping

Unless an item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as BLACKENED cannot be responsible for returns lost in transit.

Contact

If you need assistance with a return or refund request, please contact our customer support team at shopblackened@gmail.com or using the contact details provided on our website before returning your item.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection laws. Your statutory rights remain unaffected.